NWJ
Diamond fell out of white gold engagement ring

My fiance bought me a beautiful engagement ring 18 months ago - its a simple ring, but stunning, so much so that I decided that it would also serve as my wedding ring.

Last month, with no reason what-so-ever, I noticed that a diamond had fallen out. I took it to the same branch where the ring was purchased, and was told by the sales person that it would have to be sent to Durban for repairs.

I enquired whether it would be a cost to me or the company, and they had a look at it, and said that because it was one of the white gold claws that had broken (causing the diamond to fall out) that it was obviously a manufacturing fault, and the repair would not be my expense.

2 weeks later, I got a call saying that the cost would be on my account - I have no idea why I would need to pay for NWJ's obvious manufacturing fault.

How can a diamond fall out of a ring after just 18 months? This is obviously poor quality and I refuse to pay for it!

And to think I was going to use it as my wedding band - no way! How many diamonds are going to be left after 10 years, 20 years, 30 years? INSANE!

I am not backing down - NWJ please fix this mess and repair my ring!

Company: NWJ
Country: South Africa
City: Canal Walk

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