CNA
Lack of service - online sales

I placed an online order 6 days ago and the status of my order has not changed despite the website indicating delivery can be expected within 2-10 days.

I emailed them only to be told my query has been escalated.

I phoned, the call was answered quickly but then I was put on hold and eventually the call dropped.

I phoned back and again was helped quickly but as I was speaking, the call went quiet and eventually dropped.

My order number 2015595/20140105/CNA

I have now requested cancelation of the order both online and via email.

I'm a regularly online shopper and shop both locally and internationally but have never experienced such pathetic service!

Company: CNA
Country: South Africa
City: Online purchasing

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