Kalahari.com
Unacceptable - Confirmation that order cancelled!

I ordered a product on the 25 July 2013 and received confirmation of my order at 12h41. Parcel 6312575. I then cancelled the order and received confirmation of same at 12h57 - 16 minutes apart:

You logged the following query {CF#352952} on our website:
Name: Divashen
Surname: Naidoo
Email Address: divashen.naidoo@...
Main category: Cancellations, returns and refunds
Sub category: Cancellation request
Order Number: 6312575
Message: Hi, i would like to cancel this order and have the money refunded. I placed this order in error. Please urgently advise.
We have received your query and will attend to it as soon as possible
The [URL Removed] team

At 15h16 i received the following:

Good day Divashen,
Thank you for contacting us.
We can confirm we have cancelled the order 6312575 as you requested.
Please feel free to contact us with any further enquiries.

I have now received the product yesterday. After opening - The product i cancelled was delivered to me...

This is unacceptable as you confirmed that same has been cancelled!!!

Now what?? Do i lose my money due to your negligence regarding my request? You even confirmed same. I have all the emails if needed.

Company: Kalahari.com
Country: South Africa
City: Online

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