Clientele Life
Bad Service

In the beginning of July i sent a request for client policy to be cancelled, i called and got the form, completed it and sent it back, i got an automated response that it was received, 3 days later when i called to confirm receipt nothing was on record as yet, i had to resend to the consulted then only was it actioned, however Debit order for August still went through, when i called to query this i was told that it takes 30 days to cancel debit order, how can a policy be cancelled and the value paid out yet the debit order still goes off, that just don't make sense, anyway furthermore to this the client was also been charged a IFA business fee when i called to query this i was told what the R50 IFA business was for and what i should do to cancel this, i then sent letter to cancel IFA business fee, i received a confirmation email of email been received, i then received a second email stating that it has been forwarded to the relevant department and confirmation will be sent within 2-3 weeks, 01 October client was debited again for IFA business fee, When i called they say that the instruction was actioned yet the client was debited. this is such inconvenience as client is not working

Company: Clientele Life
Country: South Africa
City: Customer Service

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