Multichoice
Staff are not informed

Where to start! Firstly, for a number of years I experienced problems with recording playback. After having my decoder replaced four times, Multichoice EVENTUALLY established that the problem was software related, and it was upgraded. Problem Solved! Then, after the failed upgrade last week, I called the Call Centre. The agent was USELESS, or UNINFORMED, and told me the only Solution was to bring the decoder in to have it fixed. To disconnect two decoders and then reconnect them is not easy. The whole exercise probably cost me five hours of my time! And then to cap it all, AFTER wasting an hour an half in travel time and time spent at Multichoice I get an email explaining that I could have resolved the problem myself at home. PLUS, AFTER THE UPGRADE, I NOW HAVE UNEXPLAINED FREEZING AT CERTAIN TIMES ON RECORDING PLAYBACK. THIS IS REALLY NOT GOOD ENOUGH. MULTICHOICE NEED TO JACK UP THEIR IDEAS. IT IS EXTREMELY INCONVENIENT AND DIFFICULT TO DISCONNECT AND RECONNECT AND HD PVR AND AN SD PVR, AND IT TAKES UP A LOT OF TIME AND MONEY TO GOT TO RANDBURG TO HAVE PROBLEMS RESOLVED. WHY DON'T YOU EDUCATE YOUR STAFF OF ISSUES SO THAT CUSTOMERS AREN'T INCONVENIENCED THE WAY I WAS LAST WEEK?

Company: Multichoice
Country: South Africa
City: Head Office

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