DSTV MULTICHOICE
UNETHICAL BEHAVIOUR

DSTV

I have always been a loyal client and pay my DSTV on time, for the past year I pay my DSTV over the counter, Pick n Pay or PEP. I don't recall doing a debit on my account.

I pay R399 every month! I went to pick n pay on the 30th of July I paid R399 as usual, the following day 31 July I received an SMS saying I'm owing R293, I called the call centre to enquire as I don't understand where the R293 is coming from.

I spoke to Ellin Japhtor who advised me that the SMS was sent in error actually the amount of R293 is what I'm supposed to pay as @ 27 August 2019. she went further to say its coz I have credit of R155.99 in my account meaning I was paying ahead.
Great, this morning to my HORROR MY SERVICES WERE OFF!!!

I called the call centre I spoke to Thuleleni mafuleka who was pretty much RUDE! doesn't listen 2 what I'm saying!! Shes too quick to answer wrong things that I'm not even asking!!

She went further wasting my airtime saying DSTV offered me a discount cz of debit n den it was Reversed??? What debit is that? I have over 2 yrs not using a debit order!

I went on to ask her what shes talking about and she put the damn PHONE DOWN ON ME!!!
I mean whats that?? why would I call the call centre n receive such bad service with my airtime!!! AM I NOT ALLOWED TO ASK QUESTIONS???
I CANNOT JUST GO PAY FOR NOTHING!!! WHERE DOES THE R239 COME FROM??? WHY DID DSTV OFFER ME A DISCOUNT & THEN TAKE IT? WHY OFFER IT ANYWAY CZ I NEVER OPT FOR DISCOUNT???

I called again spoke to Mpho who put me on hold for good 10 MINUTES!!! after that he told me his supervisor will call back which was 09:30! ITS FRICKEN 12:00 and I had to call back spoke to Xolisa who advised agents don't have email addresses!!! who is fooling who here??? why am I getting different answers???

CAN U EXPLAIN WHY MY SERVICES ARE OOOOOOOOOOOOOOFFFFFFFFFFFFFFF!!!

Pathetic Liar!!! XOLISA TOKOTA from multichoice call centre!!! He is such a liar and I don't understand y ppl like him even get supervisory positions if they give clients wrong info!!! I have sent him emails several times n no response from him!!! he provided me with wrong info n promised 2 get back to me 5 days ago!!!

I'm calling again after 5days n a Consultant by the name of SLINDILE puts m on hold for great 20 minutes cz she doesn't know y my query was escalated and I haven't received feedback... DSTV u really treating clients like nonsense!!!

Company: DSTV MULTICHOICE

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