Multichoice
Fruadulant debit on account

Multichoice/DSTV has fraudulantly activated a debit order on my bank account and have already R1018.

I cancelled my DSTV service over a year ago. Within the last two weeks I received a call from a DSTV call centre person to ask if I want to activate specific services on our decoder. I told the representative that I am not interested, as our DSTV service was cancelled a very lon time ago. She told me that according to the system the service was activated a few weeks ago. I told here that this is not possible as we did not request a service.

I received a second call to confirm if DSTV must cancel the debit order against my account. Once again I told the agent (and his superviser) that there must be a mistake as there should be no debit order, and there should not be an active account as I cancelled the service over a year ago and have not requested a reconnection. The superviser stated that the glitch would be resolved.

This morning R1018 was deducted form my account by Multichoice.

This is nothing less than and. I did not request a DSTV service, and I did not authorise a debit transaction. This was made clear to DSTV representatives twice without action

Company: Multichoice
Country: South Africa
City: Gauteng

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