Multichoice
Dstv connectio, call centre system is worse

The signal got lost then picked up only two channels. The error messages kept changing from e16, e18, e381... black screen then blue. I call the call centre but my ID number couldn't be recognised by the system, hung up and called again with the same happening all through out. Finally I get an agent and is unable configure out what seems to be the problem for the next 15 plus minutes. I still don't have a signal, black screen n blue. For a so called premium cost, this service is quite unacceptable. They haven't even bored to check if I got right for all they know I ran out of airtime.

Company: Multichoice
Country: South Africa
City: Melville

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