Multichoice
DSTV Catch Up USELESS!

Series missing from DSTV Catch Up, phoned the call centre who could not explain the problem to me. Consultant told me to check signal quality and strength - no problems there. Consultant then said that he would send a manual update to my decoder and that I must wait 48 hours for update to come through. Well after 4 days the update had still not arrived. Phoned call centre yet again, and no surprise -got told to follow the exact same procedure. Consultant did not seem phased at all that I have already waited 4 days and nothing has been fixed. Consultant then said I must wait 48 hours again and if it is still not fixed, I must take my decoder to a multichoice branch for testing which will take place on the same day-no waiting period.
Phoned for a 3rd time to confirm repair/testing time and got told that it is one week? so now which is it?
When I lodged a complaint via multichoice website got told to get the new decoder it does not have problems or alternatively watch online-firstly I do not have the new decoder so what a stupid remark and secondly are multichoice going to pay my internet bill? DONT THINK SO!
Now for the tired response from multichoice- "we are attending to your query"

Company: Multichoice
Country: South Africa
City: Durban

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