Multichoice
No one on duty to help

Yesterday the power supply on our decoder became faulty. As we have insurance on our decoder with Multichoice i decided to take the decoder to Multichoice in Cape Town to have it replaced. The consultant who helped me told me i have to phone the call centre when i return to reactivate the service. When i got home i phoned the call centre, but they said that they were unable to help me because we have a staff account. I then sent an email, as i was told to do, but received a reply which said that i would have to wait 5 business days for the service to be reactivated. I later phoned the call centre again because i was going to be sitting the whole weekend without a connection and again i was told that there was nothing that they could do. I find it utterly disgusting that i now have to sit without service for the weekend, and probably next week, because Multichoice and their planning is such a disaster. If there was any alternative in this country then i would definitely not be a Multichoice customer. Their service is shocking!!

Company: Multichoice
Country: South Africa
City: Cape Town

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