Multichoice
Poor service / process

I bought a PVR and I have an empIoyee account with Multichoice. I then called the commercial call centre and was told they could not assist and was then transferred to the extraview section (I think). I was then told they could not help due to it being an employee account and I should contact the commercial call centre, at which point I was told that an email had to be sent through to multichoice ie. specialistactivation which could take 2-3 business days.
I tried explaining that I had already sent the email through 2 days earlier and that the new smart card was added at that stage. The call centre could not assist. The only thing they can say is email specialistactivation. I've since sent 3 other emails (with relevant info) to this address, to no avail.

This process with the employee accounts is extremely frustrating and results in bad service from multichoice. I hope they change it.

Company: Multichoice
Country: South Africa
City: Pietermaritzburg

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