Multichoice
CUT ME OFF THE LINE

I called Multichoice on the 25th March 2013 to activate the debit order payment, they had a special that if you switch your method of payment to debit order before the end of March you'll get a discount of R100 on your next payment and was told that it will go through on the 25th April 2013, it didn't and my subscription was disconnected. I sent the e-mail to query this with no response. Then on the 13 May I called their customer service I spoke to Zanele who tried to help me but half way through (about /-10min) my line got cut off, and she didn't call me back. Then I called again and spoke to Arushka who told me I have to repeat my query and when I told her what Zanele told me she said she can't see what Zanele saw on their system, that irritated me because you can't tell me that you can't see what your colleagues can see on the system, then she deliberately cut me off the line. I was penalized for their mistake & had to pay the R50 reconnection fee and didn't get the discount of R100 on my next payment. Multichoice staff must call the clients back if the line get cut off because they have your contact details instead of you calling back and have to repeat yourself over & ove

Company: Multichoice
Country: South Africa
City: CUSTOMER SERVICE

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