City Of Cape Town Municipality
Waiting 2 months for a drain cover to be replaced

How long does it take the City of CT to replace a cover of a fire hydrant??? I logged a complaint at their call centre on the 15th of March already (ref no 1004792319). Everytime I phone the call centre, all I get is "We will follow it up sir". WHAT THE HECK IS THEIR FOLLOW-UP PROCEDURES CAUSE NOTHING IS BEING DONE?!?!?!?!?!?
I phoned almost every week and once asked the call centre agent what she means by following it up. Her response was that she will log it on the system. Great follow-up procedures. But it will only work if someone actually checks the system logs. I have contact everyone I could think of including our ward councillor, phoning the depo, even calling the mayor's office, but all I ever get is "We will follow it up sir, and call you back" Well, for more than 2 months, no-one ever called me back.
Is the safety of the pedestrians including my kids', not a priority for the city? Because the open hole is right in front of my gate. Maybe someone first has to fall in it and injure themselves before something is done. Or is it because I dont stay in Constantia/Bishop's Court so we are not seen as important?
New slogan ... 'This city works for (SOME OF) you'

Company: City Of Cape Town Municipality
Country: South Africa
City: Constantia

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