Cell C
BIS

On the 9th of June I phoned the call centre about incorrectly selecting the BB bundle for BB 10 instead of the normal one. I was told they'll be able to convert it, but it would take up to 48 working hours.

When I phoned today to follow up on when this will be done, I was first told by the call centre agent that they won't be able to do it. When I asked why the previous consultant had a whole different story, I was placed on hold and then later told that it was indeed possible to do this, but that it takes up to 7 working days.

So I asked the consultant to please follow up on how far in the process the call I logged on Sunday was. He put me through to the "follow-up" department, where I was asked when my phone was. Tsegho didn't listen to a word I was saying and also fell back on the "it can not be done". When I asked that she please check with the consultant I just spoke to, as well as follow up on the call I logged on the 9th. She told me she can't do that and offered no solution after a 18.5 minute conversation with Cell C.

This is really unacceptable and I really expect Cell C to resolve this as promised a week ago.

Company: Cell C
Country: South Africa
City: Call Centre

  <     >