VODACOM - HEAD OFFICE
VODACOM CONTRACTS

Good day

I trust this email finds you well.

It would be greatly appreciated if I could get a response at your earliest convenience, regarding this matter.

Account Number I9025783-5
Mr T Pienaar
8612135028086

We received non-stop calls from “rewards co” a few weeks ago, as well as around the 10th of November, I received a call, and a lady explained to me that she noticed on our contracts we took out we haven’t been using our free messages and mentioned she can change that into us receiving R400 airtime instead if we are happy doing that. We did not approve to that or say yes to anything of that sort, it is unacceptable for changes to be made “{by a third party” where I have not signed any documents to say I agree, whether it was discussed over the phone or not, it is unacceptable for a third party or anyone for that matter to make changes to a contract that I am paying for in a month, I did not give them the go ahead to change anything, in fact I was happy with how we took out our contracts with Vodacom, we didn’t bother about the messages, the lady explained that the instalment would also be lesser in a month if we doing it that way where they would take away the messages and give us R400 airtime instead.

I received a message on 10th November 2025. Quote: 5-36169219653665 has been generated on your profile, and vetting has been approved. If you do not initiate this request, please urgently contact Vodacom customer care on 082 111 – Which the number doesn’t even work. So my argument yet again, why did the lady assume that it is ok to make changes if I haven’t approved anything?

I visited Vodacom at the end of November, and they confirmed that it has been changed. It is unacceptable
I would like them to please refund the money they took
And I would like my contract to be changed back to how it was as per the documents I signed at Vodacom. I do not need the airtime. I was advised by Vodacom (Bluff) to phone customer care on 082 1950, where I was told they cannot assist me, because it is a third-party company (it really upsets me that this is the same company that made changes to my Vodacom contract without my approval. Sadly, Vodacom cannot assist me regarding this matter but yet I am receiving messages with terms and conditions from Vodacom themselves. I was told to phone Rewards Co on 031 533 3000; however, there is no answer. And Vodacom cannot assist either.

As per my contract plan, “which is what I signed for,” it is agreed on RED 700MB 50MIN TopUp Plan R263.99, which has now changed to R400 on 082 524 2131
And RED 700MB 50MIN TopUp Plan R263.99, which has now changed to R400 on 072 211 3753.

Please could this matter be resolved asap, and when can I expect a call and an email to say that it has been sorted out and back to how it was? Thank you Tinus Pienaar

Company: VODACOM - HEAD OFFICE
Country: South Africa
Region: KZN
City: DURBAN
Postal Code: 4001
Address: 132 GORDON ROAD
Phone: 0825242131
Site: www.vodacom.co.za

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