Discovery Health
INCOMPETENT CALL CENTRE WILL LEAD ME TO SUICIDE!

1.My mother was a dependant on my father's membership. I had consent to access all info. My father died 30/07/13. When I discussed continuation with call center I was told I do not need to do new consent form, as it is active & will carry over. Today I am unable to access my mother's membership, as consent does not exist! I did however still have consent on 30/08/13! Now I have to go through the painful application process AGAIN, after the agent said I do not need to!
2.Oncology pathology claim for 06/04/13 continues to be rejected, even after I have done everything the numerous agents I spoke to told me to do. Yes, the provider used wrong ICD-10 code, but it was rectified & re-submitted, only to be rejected again!
Every time I call about this I end up spending almost an hour on the phone on each occasion! I have spent hours on this claim, only to be met by continued incompetence!
On 30/08/13 I was told ICD10 would be entered manually Ref: 2981364915. This was not done & claim rejected again. Today I was given Ref: 2988803098 & was told the codes would be entered manually-again!
Clearly Discovery Health has a call centre full of incompetent trainees

Company: Discovery Health
Country: South Africa
City: CALL CENTRE

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