UPS
Dont care about losing customers

I bought an item from Hammacher Schlemmer in USA. It was shipped on the 16th of February. Monday, 4 March UPS contacted me and wanted my ID number for the item to be finally cleared and delivered. Only 18 days later! No sweat. Today, 6 March 2013, I receive another phone call, for an additional payment of R243.00 before delivery can take place. I could have had my purchase by now with regular US postal service mail at 10% of the UPS price. Why am I paying premium for such a terrible service.

Excuses offered to me was that UPS did not have my contact details? Surely this should be checked to be on the shipping documentation before accepting the parcel? When I asked the question to the UPS representative, she said it was not their fault. The company supplying the goods should do that.

Why the additional charges? Surely UPS has been in this business a while and know what the cost of getting things shipped and cleared by customs.
And then the invoice. The address on the invoice for additional payment is wrong?
UPS and me, never again! They don't care about their customers. They don't have to care about me any more. I wont be using them any time soon.

Company: UPS
Country: South Africa
City: Johannesburg

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