Standard Bank
Feedback on Claims 13/016531 & 13/018937

This is an update to my previous post regarding two claims against my homeowners policy:

As requested by Standard bank, my policy# was emailed to Ameera Khan on 11 April. I also informed her that after holding for 25 minutes, I was told that the only part of my claim that would be covered was the edge of the driveway where the concrete had washed away.

On 12 April I received a call from Nicholas Morate who told me that the policy did not cover damage caused by burst water mains. I asked him why the bank had then sent someone to clean our pool, not once, but twice. He said that they should not have done so. I also asked why Felicity had told me the previous day about the paving being repaired.

I asked him to go away and to familiarise himself with my claim & also the policy and to call me on Monday, 15 April, when he could give me more information.

Needless to say, I have not heard anything further from Nicholas, nor have I been contacted about the supposed approved repaid work.

The service I have received has been absolutely shocking. It seems as though Standard Bank are happy to take your premiums, as long as they do not have to settle claims.

Joan Dent

Company: Standard Bank
Country: South Africa
City: Homeloans/Insurance

  <     >