Standard Bank
Feedback on Claims 13/016531 & 13/018937

Two claims were submitted for a burst water main on our pavement.

Contractors were sent to assess the damage. The one contractor arrived to look at a burst toilet. Another arrived, but they did not do that sort of repair work. They did, however, submit a report. Another arrived, did the assessment and then did not submit a report.

At one stage I was told that the Claims had been rejected, but I then received a call from a contractor (the one who initially arrived to assess the burst toilet!) advising that they were coming to do the repairs. Needless to say, they did not arrive.

Despite several calls ( - 10), I have still had no further feedback. The call centre is quick to assure you that you will be called back, but then nothing further happens. A Loss Adjuster visited the premised on 28 March, and by 8 April, the reports had not been submitted to Standard Bank. I was also assured that the Loss Adjuster would call me, but that also never transpired.

I am currently holding for the Supervisor and have been on the line for 24 minutes now.

Company: Standard Bank
Country: South Africa
City: Home Loans

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