RCS
NEXT LEVEL POOR SERVICE

Maybe I am just being right now you be the judge...

When you phone someone and ask if this is a convenient time for the 2 of you to speak, and the person says no, please call me again in 2 hours, it is common courtesy to just that. I work in a call center environment, if I have a call back or a client asks me to phone back at a certain time, that is what I do. It is common courtesy and GOOD service. Your job is to provide good service and keep customers satisfied.

An agent phoned me yesterday between 11 and 1, after I signed up for a Game card Monday evening. I was busy at the time and did not note the time or the agents name. I requested a call back for 2 hours later, never received it. Today at 20 past 1 i received a call and I was busy again. I asked again for a call back in 2 hours and the agent, a different one, confirmed the time for the call back as 20 past 3 and I said yes that would be perfect. As expected 20 past 3 came and went and now I am here complaining about your agents' poor customer service.

It takes only one rotten apple to rot the tree, it seems you have 2. I am regretting signing up with RCS already and I have not even been approved yet or received a ca

Company: RCS
Country: South Africa
City: Call Center - New Applic

  <     >