Virgin Active South Africa
Incompetent & inconsistent call centre agent!!!

For the past two weeks I've been getting voicemail messages from a call centre employee by the name of Patience Nomasonto and when I try to phone her back she is never there. She constantly phones me when I'm busy but when I return her call she is not there - I leave all my details on her voicemail but she doesn't bother to respond, she's only comfortable contacting me when she feels like it, not when I leave a message for her.

It is so annoying to deal with such unproductive, passive and lousy call centre agents, it really annoys me because I'm very busy - I don't have time to sit on the phone the whole day returning people's calls.

I need to sort out my membership with virgin active but unfortunately I'm not succeeding with that. These call centres need to go back to doing some customer service courses - this is ridiculous, I've been returning her calls for the past two weeks but we've never actually spoken.

Virgin Active needs to up their game when it comes to customer service, I've tried to get help from other consultants but they keep shifting me to this Nomasonto character who is rather inconsistent. None of the agents I spoke to are prepared to help me!!!

Company: Virgin Active South Africa
Country: South Africa
City: Head Office

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