First National Bank
This complain will be ignored as usual

I keep on requesting that a manager from Ebucks division calls me as I am not happy with a Sugan Govenders attitude towards me. To date I haven't achieved anything by this as I don't get any feedback from Vernie Reddy except for a form that I must complete fot the Ombudsman, no Ombudsman will handle a complain that is staff related. Is this the way FNB deals with all there compains refer clients to the Ombud.if this is the case than FNB is the Ombudsmans worst nightmare. I have also requested Vernie to ask her manager to call me but no feedback is received

2ND Comlain I have tried to do some amendments on my online banking but when I do this I just get a question mark with no message a person from online banking Felicity were suppose to call me back this didn't happen everytime I follow up nothing happens

SOMETHING MUST BE DONE ABOUT FNB'S SERVICE AS THE STAFF THAT DEALS WITH CUSTOMER COMPAINS JUST DOESN'T HAVE ANY INTEREST IN WHAT A CLIENT HAS TO SAY.IF A MANAGER LIKE VERNIE REDDY TREATS A COMPLAIN LIKE THIS THAN IT IS UNDERSTANDABLE WHY HER STAFF IS SO USELESS AS SHE IS SUPPOSE TO LEAD BY EXCAMPLE

Company: First National Bank
Country: South Africa
City: JHB

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