Standard Bank
Failure to deliver on commitments

After taking 16 months to close an account, an issue which was eventually resolved, the new busines banker undertook to send forms to add a signatory for someone via the Northcliff Branch. Now, some five months and four written requests later, the matter remains unresolved and all communication is simply ignored. At 15h16 today I had to spend 15 minutes in the call holding pattern to reprt the problem (again!) - this has now reached a ridiculous point, what else must I do.

Company: Standard Bank
Country: South Africa
City: Vincent Park

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