Standard Bank
Complaint resolved... NOT!!!

I went to Standard Bank to change to the R99 per month service fee option... I signed the papers... nothing happened...

I phoned Standard Bank... they investigated...

The branch manager phoned me... they had made a mistake... they refunded me...

Following month I was again charged more than the R99...

I phoned Standard Bank... the consultant eventually tried to put me through to the branch manager...

I put the phone down after 12 minutes... wasn't this sorted out last month... or done properly when I went to the bank for the first time a whole lot of moons ago...

what a disaster... see copy of previous report written on Hello Peter below... please sort this out and stop wasting my time

I went into the Karaglen Branch (Edenvale) of Standard Bank to make some minor changes to my account. It ended up taking about 2 1/2 hours - to do what had just taken me about 10 minutes to do at Absa. I went away thinking that that was by far the worst branch of any bank I'd ever been into in South Africa. When I checked on my bank statement in the following months, one of the changes I had requested had not been made - even though I had a paper in front of me proving that I had requested it to be don

Company: Standard Bank
Country: South Africa
City: Karaglen

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