First National Bank
No duty of care to customer needs

Few weeks ago i wrote a report called "passing the buck" where i was pushed left to right while trying to open a business type account. Only to be told "sorry: then a response to me saying that my account has been opened BUT it is "frozen" pending me to provide some documents. I provided those documents and explained that some required info is only applicable to old businesses who has income records, balance sheet etc, mine newly registered. I am saddened; frustrated to report again that my documements were sent/ never received any ackonwledgement of reciept or response whatsoever. Meaning i am still battlingand without an account to trade. I missed business trades due to no business acount set up. Surely this is unacceptable, I have appointment with another banking institution to see if they give me a no-hassle bank account for my business and move all my funds from FNB, due to their staff non-delivery and frustrating my business prospects. I thought this type of no care to customer needs happens in gov't only; I can now attest that the opposite is actually the truth. Customer care means going all the way by going the extra the mile. If resolved i will write a "thank-you" report".

Company: First National Bank
Country: South Africa
City: Pretoria

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