Wesbank
Lack of empathy with death claim

I lodged a request about three weeks ago advising Wesbank on the passing of my uncle and struggled to get any assistance from the people said to be responsible for processing my request. I was told that Emelda was dealing with the death claim but i could not get hold of her for atleast four day because everytime they would put me through to her she would answer then cut the line and i was later referred to her manager who i spoke to and she told me that Emelda will call me and on that day she called and told me she has escalated the query. Then yesterday we received a call from Noluthando abd she was anything but helpful and as a financial service provider i think you failed me on the TCF policy because what we expected from the agent was advise on what needs to be done regarding processing our query. We notified you in time that the account holder had passed on and we were making arrangement so that you could collect a car that did not have death cover however all the agent was doing was telling us if we dont pay for the other car we will be charged for storage and she also sent me incorrect documents for the death claim and i spoke to trafic and they are helpful. ALL Threats more

Company: Wesbank
Country: South Africa
City: Head Office

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