MIBFA
PENSION NOT PAID

We have submitted twice survival certificate for my Dad. He is suppose to be getting monthly pension from MIBFA, since October he did not receive the payment. I understand the rational that they need to make sure that he is still alive. I made contact with the call centre today to follow up. Neo Tshoeu confirmed receipt of the forms BUT it will take 6-8 weeks to update the system. When I asked Neo, how does he expect my Dad to survive if they have not paid him for the past 3 months.. Her response was" I must tell her" I don't care attitude
I asked to speak to someone senior, she advised me that she is senior. When I asked for her Full name and Title, she is the call centre agent... Her Manager who is not available Daphey Farrel who is the call centre Manager.. When I asked for Daphey's boss I was referred to call the switchboard. I called the number twice, first time I was transferred back to the call centre and second time transferred to a wonderful gentleman by the name of Siza Zikilili.. Big ups to him. He heard my story, expressed empathy he promised to call me back. Within a minute, I received a call from him and he will get back to me once he receives the file.

Company: MIBFA
Country: South Africa
City: JOHANNESBURG

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