MIBFA
Pathetic service

I am disgusted and the service that we have been receiving throughout this process, 4 years later and still we have no idea as to what to expect, my father passed away in January of 2009, my mother than applied for suprlus apportionment, we submitted everything required and re submitted what ever was short, everytime you call you speak to a different with a different story, it is like they are prompted to say certain things, it went to the point where a call centre agent told me that she cannot give us preference aver 6000 other people, to ease my frustration, that is unacceptable and frankly we have had just about enough, since november 2012 were are being told that because there was still funds paid after the SAD date the claim has been reffered to MIBFA fund, not too long after that we were told that a claims assesor has approved the claim and that it would take 3-4 weeks for pay out, that is 2 months ago and now when you try and call the numbers dont work and no one else is able to help you, I sent e mails on top of e mails to Loriaan May and all that she can say is please call the call centre, would I not have done that already, is she serious>??? I am extremely upset.

Company: MIBFA
Country: South Africa
City: Surplus call centre

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