Virgin Mobile South Africa
Refuse further assistance

One of the first things that happen before you speak to a call centre agent is a default call centre voice that informs you that this call may be recorded. I spoke to the one agent and said I would like to do a sim swop.
She asked me all my details: ID Number, Physical Add, How do I pay my accout - Cash or by Debit order, from which bank, and what type of account and also my cell nr. She confirmed everything is right and she will put me through to the department that would help me do the sim swop. When I got transferred all my pedigree was asked again. I refused to provide them with my details again as it has just been confirmed before I could have been transferred. I requested to speak to the manager and Masego refused as she has spoken to the manager herself and that she can't help me unless I provide her with my info. I suggested, due to the fact that I have been recorded to do a playback and the she would be able to hear all my detail. I think as a paid customer I have the right to have requested what I just did. They just said they would call me back... but on what number as my sim card wasn't working. I gave my husband's number.

Company: Virgin Mobile South Africa
Country: South Africa
City: Customer care

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