MiWay
Debit order on the wrong date

My premium debit order was effected on the 20th of December instead of the last day of the month. I was only notified on the 11th hour that the debit order is going to got out on that day. I phoned the contact centre just after I received the SMS but the consultant told me that there is nothing they can do. The call was made from a cellphone during peak hours. I was on my home to Polokwane to buy my frail grandmother medication and groceries which I could'nt do because miway took a decision to debit my account mid-way through the month without having the decency to ask their valued client to make provision for it. Now I have to incur costs again and drive the same trip to Polokwane for something I could have done this past weekend if it was not for my insurer to deduct money from my account. Now please tell me how are you doing things my way.

Company: MiWay
Country: South Africa
City: Midrand

  <     >