Dial Direct Insurance
Poor service and customer care

Dialdirect's customer care and claim procedure is really not up to scratch.

I was robbed on a Saturday and made a claim on their website the Sunday morning, the website said someone will phone back in 24 hours. I waited for about 48 hours and then phoned to follow up, and they told me the person dealing with my claim will call me back.

I waited another day, yet nobody phoned, so I phoned again, another consultant took over my case, that was on the Friday. I made him aware of the fact that I am flying out of the country the next Thursday for 2 months and need to take a computer with so that I can do my work!

He said the claim would not take that long to be processed. I emailed him all the documentation on Friday, that he required and still have not heard anything. I phoned twice yesterday and today and the call centre is not very helpful and I also sent the consultant an email to which he still has not responded.

I would definitely go with another insurance company!

Company: Dial Direct Insurance
Country: South Africa
City: National

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