Outsurance
No progress on claim, after more than TWO months!!

I've been in an MVA on the 31st of August 2013, the person who knocked into me is an Outsurance client & at 1st they were quick to respond to my claim, then it just stood still which is currently still happening, I have been without a vehicle for 2 months now having been told that the claim would not take more than 8 weeks to settle (knowing already that the party that caused the accident had already been paid out I expected speedy service), everytime I call in to check what's happening with my claim I get the same old story - "the claim has not yet been authorised by management" then when I asked if there was a problem with the claim they would reply "no Mr. Abrahams theres just a very big back log" before this whole incident I was considering of using Outsurance as my personal Insurance company but after this bad service I would not recommend this company too anybody I am very dis-satisfied by this.

Company: Outsurance
Country: South Africa
City: Pretorea

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