Oneplan Health Insurance
Debiting account without approval

I was contacted by Eva to sign up for the One Plan. When we went trough to whole process I specifically instructed her that no money is to be debited from my account. They have the phone records. On the 19th September i emailed her to advise her to cancel my request for the policy.

I send another follow up mail a few days later with no response. On the 01st October my account was debited illegally by one plan. I have tried now for 3 weeks to get in touch with someone and the only response I get is that they have opened a case but no one ever response to me. And every day my account is overdrawn by over R2200 due to their negligence I now i am penalised by FNB due to this.

How could these people run like this doing illegal transactions on a persons account and just get away with it.

When can I expect the money to be returned in my account.

Company: Oneplan Health Insurance
Country: South Africa
City: One Plan

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