Auto And General
INCORRECT BILLING

I APPLIED FOR INSURANCE ON THE 20TH OF MARCH 2013 AND RECEIVED A POLICY SCHEDULE. ON THE 23RD OF MARCH I CANCELLED THE POLICY. ON THE 01 APRIL AUTO AND GENERAL DEBITED MY ACCOUNT AND I DON'T HAVE FUNDS THUS HAD A RETURN DEBIT ORDER CHARGE ON MY BANK STATEMENT. I ADVISED AUTO AND GENERAL AGAIN ON THE 05TH OF APRIL 2013, ONCE AGAIN ON THE 01ST OF MAY THEY DEBITED MY ACCOUNT AND THIS TIME TOOK R800. I HAVE CALLED EMAILED AND THE RESPONSE I GET IS YOUR QUERY HAS BEING ANSWERED, I ADVISE THEM THEY DID NOT RESOLVE MY QUERY AND THEN NO RESPONSE. THE INCOMPETENCE OF A BIG COMPANY IS CONCERNING. YOU ARE CLIENTS MONEY AND REFUSE TO PAY THEM BACK. I NEED THIS TO BE RESOLVED ASAP AS ALL MY OTHER DEBIT ORDERS FOR MAY WAS RETURNED DUE TO YOU DEBITED MY ACCOUNT INCORRECT FOR R800.00. YOUR URGENT ATTENTION WILL BE APPRECIATED. PEOPLE I COMMUNICATED WITH Thumeka Mthandeki, NAZEER (HE WAS GOOD), LAVERN, Gugu Zwane. PLEASE ADVISE WHY THIS IS NOT RESOLVED AND I WANT MY MONEY AND CHARGES BACK ASAP.

Company: Auto And General
Country: South Africa
City: Headoffice

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