8ta / Telkom Mobile
WHY AM I BEING DEBITED???

A lady called me beginning of July and asked if I wanted to renew my contract (ending the 20th July). I declined to renew it and she requested that I cancel the contract prior to the 20th July. I sent an email with my cancellation form attached on the 17 July. My request was not actioned until I further sent another email on the 23rd July. My account was then debited on the 31st July R141.65. I called 8ta and I was assured that that was my last debit order as I was paying my July usage from the 1st to the day my contract was canceled. My account was again debited today 09 Sep R152.63. When I called 8ta the consultants said it was my bill for July. This is TOTAL NONSENCE and it seems like none of the consultants I have been speaking to actually understands the business. If I am only now paying for July R152.63 why was the debit order for 31st July (supposedly for June) R141.65... shouldn't my debit order for June be R188.30 (my normal debit order payment). I WANT THIS TO BE SORTED because there is no ways I'm paying for something I'm not using.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Customer Contact Centre

  <     >