Dial Direct Insurance
Unbelievably poor service

In 2012 my car sustained hail damage.
DialDirect insisted that my car go to a BMW approved repair center. (Renewit in Randburg)
PS: This is (I think my 3rd HelloPeter report on Dialdirect - for this exact same issue)

After the repair I noticed the hail damage was poorly repaired and the sunroof rattled.

Upon visiting Renewit I was told that they are NOT a BMW approved repair center.

Since January 2013 I have been battling to get DialDirect to repair my car.
They make promises, don't answer emails, throw names around but so far nobody has contacted me to arrange for my vehicle to be repaired.

Names that DialDirect throws around: (none of whom I have head from so far)

Lavern Jacobs - DialDirect

Daphne Chetty - Dial Direct

The person who seems has been "handling" my case is Marcelino Snow.

Claims Consultant
Telesure Group Services
Tel: 27 (21) 527 5739
Fax: 27 (21) 527 8726

I can only hope that this time DialDirect will contact me with a date & place where my car will finally be repaired.

Company: Dial Direct Insurance
Country: South Africa
City: South Africa

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