Old Mutual
No response for insurance

Good day

I'm fed up with the rate of service delivery that I get from metropolitan staff, I would like for the head manager to contact me and get this issue sorted out urgently asap reason being as I have debit orders for insurance to go through but when I lodge a claim, then url give me the run around and wasting my time and money and petrol. Its costing me heartache and I'm not getting any joy of the current situation. I took out An insurance policy in october 2012 and a terminally ill claim was lodged in march 2013, now that the person is deceased 2 weeks after the terminally ill claim hasn't been processed and its taking far too long, please get me the manager and yet a claim was lodged in march but still a debit order has gone through. I spoke to colleen yesterday and she said she was to call me back but that didn't call back up till now, wat kind service is these people doing? it makes me soo sick.

Company: Old Mutual
Country: South Africa
City: Pietermaritzburg

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