African Bank
UNAUTHORISED DEBIT ORDER & UNPROCESSED CLAIM

I sent through a complaint the week before last and I was sent an email response by Dipuo Moalusi at African Bank saying that I needed to send through my insurance claim documents AGAIN (I have sent these through countless times since March) and I also received 2 sms's from African Bank to say that I must also fax the documents AGAIN. I sent through my documents via email on and via fax and have still not had any response from anyone at African Bank regarding my insurance claim. I an still unemployed and have now run out of UIF as well and am incredibly frustrated that African bank has not sent through my insurance claim and I have been struggling for 3 months to get them to do it (even after I received a sms from African Bank to say that they did receive the documents in May). In the mean time I was debited in April and again in May (which the first debit was bounced and I have now also incurred bank charges for that). I am deeply out of pocket due to these debit orders and my claim not being processed. PLEASE CAN SOMEONE SORT THIS OUT BEFORE ANOTHER DEBIT ORDER IS BOUNCED OFF MY ACCOUNT!

Company: African Bank
Country: South Africa
City: Head offices

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