Nedbank
Poor Customer Service

I went to the Parow Centre branch on 29/05/2013. It was just after 15h00. I submitted my ID to the lady at enquiries, as per the normal procedure when I give notice on my investment account. The way in which the lady asked me who the account belongs to said enough... She then said that she needs to verify my signature. I told her that this was never requested before but she said that it is necessary because the account was not opened at their branch. I told her that I already gave noticed at other branches to which she said I opened the account there... which was not true. I realised that I am not going to get far with this lady and decided to go to the branch where I opened the account. If this is "normal procedure" for Nedbank I don't know what would have happened if I was out of town and had to give notice. I had a track suit on that day and I could see that by the way this lady looked at me and the tone in her voice she could not imagine that the account belonged to me, even though I produced my ID. I believe that this lady was prejudice and judge me by the way i looked. This is pathetic customer service from a front-end employee that deals with clients.

Company: Nedbank
Country: South Africa
City: Parow, Parow Centre

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