Nedbank
Incidents on 23 AND 24 August 2013

I went in to my local Nedbank branch to set up my internet banking. Firstly, I asked one of the employees on the floor where I should stand and he was friendly (Qiniso is his name, I think) and he advised me as to where to go.

I stood in line for almost an hour, and people in the queues weren't sure which teller was dealing with which queue, myself included. when I finally got to the front of the queue and informed the teller lady what I was there to do, I was informed that they do not have my signature on file and would have to obtained such from the branch wherein I opened my account (Glen Mall branch, JHB). Being the reasonable person that I am, I signed a piece of paper and waited almost an hour until I was told that the Branch is not picking up and that I should perhaps try tomorrow,
So, being reasonable I did return the next day before the branch was even open. Not only was I confronted with another 2.5 hour wait but I was told that they cannot find my ID or signature at the Glen and there's nothing they can do.
This I do not believe and as a customer I had to incur penalty costs and over 5 hours of my time for nothing, to say I was seething is an understatement.

Company: Nedbank
Country: South Africa
City: Kwa Mashu

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