Nedbank
Being sent back and forth without proper info!!!

I think I may have received better service through the UIF Department.

I have called the Call Center 3 times (0860 555 111), and have been sent to the a branch twice! Yet, I have still not managed to have my account closed. A family member opened a savings account and investment (32 day) account for me when I was younger. I have the account number, and obviously my new ID book with me. I can understand the difficulty in dealing with an account that was originally opened through Permanent Bank, and with very little details of the account holder.

But, surely there is a system in place for scenarios such as this one. I have spent hours on the phone being transferred from one department to another, then requested to go to a branch, then got told to talk to the call center again, then sent back to the branch, only to be told that I am at the wrong branch, and I am required to take the authorized signatory with me to the correct branch!

Could this not have been the first thing that was told to me? Instead I have been shunted between branches and call centers. I have clearly made the right choice closing these accounts with Nedbank!

Company: Nedbank
Country: South Africa
City: Clearwater and Call Centre

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