SAA
Poor feedback and response times rife in SAA

I made a request to the SAA call centre to upgrade a ticket to business class, i was instructed to call back in 2 hrs to confirm the price. I called back in 3 hrs and was told sorry my quote was still not available please call back in another hr. At this stage i requested the team leader Bob Naysmith to call me to discuss the matter. An hour later i called back and was told a price, on my acceptance of the price I submitted my credit card details then i was suddenly told that there were no seats at this price and they would have to get a new price for me. I asked to speak to the manager of the call centre and was advised that the manager was not available and they could not give me his number. I finally got through to a team leader who then informed me that all the business class seats had now been taken, even though i had cheked availability in the morning before making my request. I finally got an e-mail from Bob Naysmith a day later advising me that he was made aware that i was trying to upgrade my flight but there were no seats available. He had not investigated any of the telephone calls and could not be bothered to call me. I e-mailed the office of the CEO no response yet.

Company: SAA
Country: South Africa
City: Reservations call centre

  <     >