Kulula.com
Passengers refused service as punishment

Flight MN458: After boarding, one of the male cabin crew members carried out the safety checks before take-off. They took my bag to put in overhead bin and I asked if they would mind to pass it back to me after take off in which case he said "No, he is too busy, has many duties after t/o and I can get it myself". Because of this, and their overall rudeness I asked for their names as this was the last straw after being bumped to another flight due to overbooking from Kulula that morning. They refused to give it to us. About 15 min after the service was performed, and everything was put away again (we sat in row 1 so could see everything they did), they then proceed to eat their hotmeals behind a drawn curtain, laughing talking while we haven't been offered anything from the carts! We called the senior and asked him about this, and his reply was that he took the decision that we shouldn't be serviced because of our bad attitude!!! He said they're punishing us and he's proud of his decision. We told him that we're going to report this and his reply was that he doesn't care if he looses his job, he will easily find another one again!!

Company: Kulula.com
Country: South Africa
City: Jnb

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