Kulula.com
Crew SMASHES laptop

Traveling from JHB to CPT I watched the crew remove my laptop from the overhead storage and cramming it upright in an opening, closing the overhead storage door onto it. The screen is totally malfunctioning now.

Phone Kulula and they basically said bad luck and they won't do anything.

To blame: KULULA, Suzanne Roderick, Maria Makima and the crew on Board flight MN103.

In addition we waited to board for 30 mins. after the specified time and people in wheelchairs were left sitting in a corner for more than 40 minutes and no communication went to the passengers as 7 Kulula staff members were gathered around a computer trying to figure out what to do.

ALSO, when I finally got a chance to present my boarding pass, the women at the counter had to be helped by me and the passenger behind myself to scroll down and locate our names. UNBELIEVABLE!!

ALSO, no help was offered to at least 3 mothers on the flight as they struggled to handle the prams and babies.

ALSO, at the bag drop only one person was working and the rows was totally out of control. Yes, bag drops take more than 30 minutes nowadays.

I must say Mango and SAA might be more expensive but at least they value customers.

Company: Kulula.com
Country: South Africa
City: Cape Town

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