Kulula.com
Inconsistant service delivery

1 event, 3 passengers, 3 complaints to Kulula. 2 Customers get offered compensation for being bumped off a flight due to harassment of security staff at Lanseria. The 3rd passenger is told it was their fault as they had been seen 'drinking' at an airport restaurant prior to the flight. 1 beer with a meal with the 2 other passengers - and I fail to see how that should influence the 'staff' who had 'seen' them and decided to harass them to the extent that they missed the flight. They had checked in on time. The baggage was seen to be off loaded AFTER they were told they had already been offloaded. The inconsistency here is that on the flight up from Cape Town R350 excess baggage was paid. At Lanseria for return flight same baggage>R1000 was demanded. The treatment of complaint now also goes to the record of Kulula - whereby for the same complaint - 2 passengers are treated 1 way and the third is told it is their fault- proves the point Kulula - what am I missing. I have asked for footage of the accusations by kulula - but have received NO RESPONSE. So - forget flying Kulula - you might also have to sleep on a wooden bench at the airport because they made you miss your flight

Company: Kulula.com
Country: South Africa
City: Lanseria Airport

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