Sa Express
Who gets a voucher and who doesn't?

I emailed the below to SAA on Wed, 4 Dec. - My team of 4 have been travelling around SA on SA Express and SAA from Monday, 2 Dec until Thursday, 5 Dec. Monday, 2 Dec we were happy and even a bit of a bumpy flight into Cape Town couldn't damper our spirits. We changed our later flight from Cape Town to PE and paid additional fees to be on an earlier flight (16:00). There was a delay with no explanation (until 20min into flight) and we boarded only at 18:35 to stand on the tarmac for another 10min and only actually board at 18:45. Our flight departed Cape Town at 18:55. That's a delay of nearly 3 hours. Today, Wed 4 Dec, we're sitting at PE airport and a flight delayed out of Cape Town by 2 hours, results in the PE travellers being delayed 2 hours. An announcements are made regarding the delay (nice to know what's happening) & they get meal vouchers. WOW, that's more than SAA can say for us yesterday. So how does this work, who qualifies for voucher and who doesn't?

The response from Shirley at SAA on 5 Dec - Kindly be advised that your query has been forwarded to South African Express for assistance.

Elnoleen emailed me requesting itineraries on 11Dec & I'm still waiting!

Company: Sa Express
Country: South Africa

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