Kulula.com
Flight delayed by 3 hours. No notification

On Sunday night, 20 October 2013, Kulula flight MN490 from Cape Town to Lanseria was delayed by almost 3 hours due to bad weather. Apparently an earlier flight was diverted which caused the delay.
Whilst I understand that weather delays are not under Kulula's control, my gripe is that no notification was sent out regarding this delay. This is despite Kulula knowing of the delay for most of the day. Myself and quite a few other customers only found out at the check-in counter about the delay. This plays havoc with our travel plans, and it would have been preferable to be given some notice to make alternative arrangements.

Furthermore, whilst the delay was not fully under Kulula's control, something small to compensate customers affected by the delay would have still been appreciated (e.g. voucher for refreshments or discount on a next flight, etc...)

Company: Kulula.com
Country: South Africa
City: National

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