Kulula.com
No feedback given after items broken

On 12/09 at CTIA, when checking in our fragile goods I was informed by Shane that I must sign my for my lugagge so that I could differentiate it. We walked over to the fragile/oversized luggae and handed over the luggage to the staff there and informed them to not throw the bag as there were fragile goods in, bottles to be specific/ My aunt and I boarded a Kulula flight bound for HLA. While we were still on the ground, we were informed that 2 of our bottles of wine had been broken and that the team in Lanseria would sort us out. When we got to Lanseria, we were just given the remainder of the boxes, and were then told that we had signed to acknowledge responsibility for the fragile goods. This was the very first time we were being told this. A blank sheet was handed to me to sign of which I refused, as the same was done in Cape Town. Today, I phoned Lanseria, and was told "sorry mam, but since you signed for responsilbility, Kulula is not taking responsibility." Im rather upset due to 3 things : 1 - Shane did not explain why were signing, we would've taken the wine as handluggage otherwise. 2 - No feedback from anyone 3 - The "We dont care tone" I received today.

Company: Kulula.com
Country: South Africa
City: Cape Town

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