City Bug
Citybug only cares about making money not peole

I travel on a regular basis with citybug from Nelspruit to Pretoria and back. On 12 January 2013 my ticket was booked for 10 the morning. I stay in Barberton and reaching the citybug departure point that morning realising that I
forgot an important travel document for my travelling abroad the next day, I had to return to Barberton and fetch the document and would not be in time for the 10 h00 bus. After explaining my problem to the staff and asking if they have space on the 14h00 bus, which they confirmed but refused to move my ticket for the later bus. I had to buy another ticket for the 14h00 bus. Clearly things happen and I have always been a loyal client, but treating me this way and refusing to move my ticket and understanding my problem and assisting me was not the way they work. This was the last time I will use them for my traveling.

Company: City Bug
Country: South Africa
City: Nelspruit

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