Telkom
MY ADSL LINE FAULTY (5 days since 10Jan2013)

ADSL Line 0215544900 went out of service approx 15h00 on Thursday 10th January 2013. I checked with my ISP whether they had any hassles their side.. they confirmed no problems.. and then Rodney Padayachee, Support Manager @ Altonet logged the fault call @ Telkom. Ref # 63bwk100113. He was told "Line shows errors" I followed up with call to 10210 @ 20h25 on 10th.. They confirmed call logged and that there was a problem and that tests were being run by technical dept. Since 10th I must have phoned 10210 another 9 times (often very frustrating as I never get through to speak to a consultant @ first attempt.. cuts out at time of transferring to next available consultant after having entered numbers and chosen relevant options.one time I only got through at attempt # 6!).. everytime more or less same reply, fault is awaiting available technician to attend etc.. My ISP has also in the interim queries via their own ISP contact channels - same type replies. I also Sunday (just to make 100% sure there is not router problem) unplugged router and took that laptop 2 my neighbour.. plugged the router into his ADSL line (also an 021-554- number) and no hassle.. it worked. What's happening?

Company: Telkom
Country: South Africa
City: Technical - Western Cape

  <     >